Privacy Policy – DJ Residency Pattaya
At DJ Residency Pattaya, we value your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, store, use, and protect your information when you book a stay, interact with our website, or engage with our team.
By accessing our website https://djresidency.com or completing a booking, you agree to the terms described in this policy.
1. What Information We Collect
We collect personal details during your booking or inquiry process, including:
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Full Name
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Email Address
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Mobile Number (with country code)
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Nationality & Passport Number (for international guests)
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Check-in and Check-out Dates
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Group Size / Preferences / Room Type
This information is used strictly to provide you with personalized and secure service during your stay.
2. How We Use Your Information
We use your data to:
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Confirm your reservation and process payments securely
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Share booking details via email, WhatsApp, or phone
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Ensure a smooth check-in experience
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Help improve our services through aggregated insights
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Occasionally reach out for feedback or reviews post-checkout (optional)
*We do not use your data for spam, aggressive retargeting, or third-party marketing without consent. You always remain in control of your data.
3. Third-Party Tools We Use
To enhance our website and guest experience, we may share limited, anonymized data with third-party service providers:
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Google Analytics: Helps us understand website traffic and user behavior.
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Meta Pixel (Facebook): Used to measure ad effectiveness and improve our social media campaigns.
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WhatsApp Business API: Used to share booking confirmations, respond to queries, and provide real-time guest assistance.
These tools may collect cookies or behavioral data to personalize your experience or retarget based on your interaction.
All data shared is non-sensitive and protected by end-to-end encryption and the privacy policies of each third-party platform.
4. Data Protection & Security
We follow industry-standard practices to keep your data safe:
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All bookings and transactions are handled through secure payment gateways like Razorpay.
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Personal data is stored on encrypted servers with restricted access.
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We never store credit card or CVV information on our servers.
If at any point you wish to update, retrieve, or delete your data, you may email us at [support@djresidency.com].
5. Communication & Marketing
We do not send promotional messages or newsletters by default.
However, we may occasionally contact you after your stay to:
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Ask for a review or rating
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Share limited-time offers or package updates (only if you’ve opted in)
You may opt-out of such communication at any time by replying with “STOP” or emailing us.
6. Legal Disclosure
We will only disclose your information:
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When required by Thai law or immigration authorities
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To comply with legal processes, fraud detection, or dispute resolution
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If you provide written consent
7. Policy Updates
We may update this policy from time to time to reflect changes in our services or data practices. The latest version will always be available on this page. Continued use of our website implies your acceptance of the updated policy.
If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us at:
Email: [support@djresidency.com]
WhatsApp/Call: +66 656928578